Busting the bias
of the rumor busters

Posted on 2011-08-12

following interview with communications scholar, new media expert and CMP
fellow Hu Yong (
) was published
yesterday by Time Weekly
. As the controversy continues in China over the
so-called “anti-rumor league,” a group of online rumor busters who have
advertised themselves as truth-seeking vigilantes out to identify and
neutralize untruths in China’s burgeoning microblog sphere, this interview
provides one of the best and most comprehensive looks at the question of what
constitutes a “rumor” and how China can best use social media to promote
openness, engagement and truth-seeking.

: Recently the
problem of “rumors” on microblogs has become something of a concentrated
phenomenon and has drawn a lot of controversy. How should we view the
relationship between rumor and microblogs?

: Actually, rumors are a very old form of
language, with a strong word-of-mouth character to them. In some sense, in the
internet age we’ve seen the return you might say of some forms of communication
in the past. Microblogs particularly resemble village markets where everyone
mills around and the threshold for speaking is quite low. This kind of media
form is actually extremely suited to the spread of rumor and hearsay. The
transmission chain is short, the speed rapid, and the scope wide. And so, it’s
fundamentally impossible to completely get rid of rumor on microblogs.

: Well then, owing to
the special characteristics of microblogs, we can’t see all nonfactual
information as rumor. We need to separate “inaccurate information” (
错误的信息) from “manufactured information” (捏造的信息),
in which the former is erroneous (
) and the latter is
rumor (
). But I’ve noticed that even some journalists
don’t always differentiate between what is “erroneous” and what is “rumor,” but
simply talk about all nonfactual information as “rumor.”

: That’s right. This certainly happens,
and it’s important to recognize the difference. But we need to point out
further that if we simply define “rumor” as subjective and deliberate
fabrication (
主观故意的捏造) and then add to this judgement
about motives, this is really problematic. Put another way, the reason the
“anti-rumor league” has invited so much controversy is because many people
believe that they often make conjectures about the motives of those they focus on.

People generally assume that rumor is fabrication, and then
suppose that it involves some sort of nefarious purpose. It never occurs to
them that rumor is not necessarily in and of itself pure fiction, that there
might be a particle of truth. I’m personally very opposed to the idea of
ascribing motive in the definition of rumor. We all know that the ascription of
motive (
动机论) or the attacking of others in argument on
the basis of assumed motive (
诛心论) have a longstanding
and well-established history in China. In the process of verbal exchange, or in
the process of discourse and argumentation, we often don’t direct our language
toward the conduct or language of the other, but rather directly criticize the
other — why
did they say what they did, why did they act in that way. We make conjectures about the
motives of the other. This kind of motive ascription as a way of thinking is
actually the greatest obstacle to reasonable discussion, and in many cases its
interest is actually throttling freedom of expression.

: This kind of form
of discussion that doesn’t ascribe motive should be a basic principle
established in public discussion on microblogs. I know that the French critic
[philosopher, sociologist] Raymond Aron placed great importance on this principle
and emphasized it again and again. He said that in collective action less
attention should be paid to the intention of those taking action and more
attention paid to the results of that action.

: We have a tradition of ascribing motive,
including during the Cultural Revolution when everyone talked about “literary
prostitutes” (
文痞) [in accusing certain intellectuals].
What they used was what we often call the billy-club method. This method is in
fact one of the most commonly used forms of ascribing motive. If you ascribe
motive excessively in your analysis of rumor, it is quite easy to wipe these
so-called rumors with your own ethical judgements and then occupy a moral high
ground for yourself. When you use this sort of method to carry out a process of
demonization on rumor, that actually means that what you’re wiping out is the
validity of the public’s questioning of you, or the validity of the public’s
resistance. In other words, I think that in the controversy over the
“anti-rumor league” there is something that has to be said clearly, and that is
that the notion of “dispelling rumor” [piyao] does not have natural validity
within the context of contemporary China.

: The “anti-rumor
league” and the motive-ascribing form of thought that they represent is
something we have to be alert to and critical of. We can also see that if we
lump what is said in error with rumor, this kind of thought demands that people
have to be all-knowing, and this expects far too much of people.

: In a basic sense, any time something
happens information is asymmetrical, and no one is like God, seeing and knowing
all. So oftentimes information will emerge incomplete or even in error, and its
difficult to dismiss it directly as “rumor.” In a deeper sense, rumor is one
way and means by which we come to recognize our society, a form of knowing (
认知方式). Because as an individual or community when you meet with
uncertainty you will naturally undergo acts of social cognition, or you’ll act
in a collective manner, working to eliminate uncertainties in the information
process. In the research of rumor, social scientists believe that rumors are in
an important sense part of social cognition, a tool with which social
communities resolve problems.

: Yes. Information,
this basic concept, has been defined as something that dispels the cognitive uncertainties
of the receiver. For example, the July 23 accident [of the high-speed train in
Wenzhou], this sudden-breaking incident, created a great deal of uncertainty.
At the same time it also generated a craving for accurate and timely
information. But the government was extremely negligent in providing
information about the disaster, and even had a desire to cover it up. So then,
rumors in the sense that you just described them emerged.

: That’s right. On this issue a lot of
people have a very superficial understanding, and perhaps have a lot of warped
views. As I just said, we can make a distinction within rumors about truthful
content and fictional content. But many people believe that rumors must all
naturally be false. What’s more, a great many people believe that rumors are a
form of social malady. And so we see even a lot of media saying metaphorically
that rumors are spreading like an illness. In fact, some of the actions of the
“anti-rumor league” have this sort of problem.

When you understand “rumor” purely as a kind of sickness,
you commit an error of presumptuous arrogance, assuming that the public
consists of people who easily fall victim to illness, that they easily believe
rumors and lightly disseminate them. But in fact as we just discussed, rumors
are a normal part of society, a normal condition, and not a sickness.
Functional rumors will emerge among communities in our society as they seek
answers to events that they cannot explain.

: So once we
understand the function that rumors have, how do we understand “rumor busting”
organizations like the “anti-rumor league” on microblog platforms? Actually,
I’d rather replace the strongly suggestive term “rumor-bust” with “clarify.”

: The “anti-rumor league” says itself that
it wants to take on social responsibility in the era of We Media (
自媒体), leveraging spontaneous forces to promote self-discipline in
speech. This follows the pattern of self-governing organizations in the We
Media age, but the problem lies chiefly in the way as everyone has criticized
they selectively target rumors, avoiding government rumors and only focusing on
rumors from the public. They say themselves that they are bearing a social
responsibility, but we can see from the microblog account of the founder of the
“anti-rumor league,” Dou Hanzhang (
窦含章), that he has
labeled himself as someone who “speaks on behalf of the government” (
替政府说话的人). This tells us quite clearly that he has a position. In my view,
to target popular rumor and avoid official rumor is a failure of intelligence,
whether it’s an active attempt at cover up or passive neglect. In sum, they
have overlooked a relationship, I call it the relationship between rumors and
[Earlier coverage in Chinese of Dou and his affiliations:]

The slogan of the “anti-rumor league” is, “Serving the
Truth” (
为真相服务). Well then, we then have to ask, under
China’s present circumstances what is the biggest obstruction to the truth? Is
it lies, or is it rumors? This is a question they must answer.

: In the microblog
sphere, the “anti-rumor league” has been subjected to widespread challenge [by
users], and you might say it has even become the proverbial rat crossing the
road [which everyone hates and abuses]. But objectively speaking, microblogs
are in need of a mechanism for clarification, or an information settlement
platform (
信息澄清平台). What form would you hope this would
take, or what kind of people would constitute such a thing?

: As to the mechanisms of clarification, I
think we can say as the ancients did that “the art lies outside the poetry” (
功夫在诗外). Which is to say we cannot just focus on microblogs and ask what
the best mechanism for clearing up [information] is. In fact, the best possible
mechanism for clearing up [information] would be for the government to realize
openness and transparency of information, would be to resolve the problem of
lies that we just touched on. After that, it’s about the media doing fair and
comprehensive reporting.

As a form of media, microblogs naturally have their own
capacity for self-correction, because many people participate in microblogs and
every person has their own strengths, information sources and social network,
and sometimes these people may be on the scene [to give eyewitness accounts],
etcetera. This is something traditional media often cannot accomplish. This
kind of assembling could possibly lead to the emergence of a group
intelligence. And this group intelligence is in fact what constitutes the
mechanism of self-correction in the microblog sphere. This is one of the great
sources of vitality for microblogs.

: Still, some people
may be concerned that this sort of self-correcting mechanism is not necessarily
complete. Is it possible that it might have systematic flaws, or have
collective blind spots?

: This actually boils down to the question
of how you regard group thinking (
群体思维). There has
always been different views about this. One view is the one we’ve already
talked about, the view that groups can give rise to intelligence and that this
intelligence corrects through exchange. But there has always been another
understanding and view that says that if individuals gather into groups the
intelligence represented by those groups will not necessarily be superior to
individual intelligence, or even will not just not give rise to group
intelligence but will instead give rise to crowd foolishness (
群体的愚蠢). There are many examples used to support this view, for example
Hitler’s Germany, China during the Cultural Revolution, etcetera. The French
thinker Gustave Le Bon wrote about this in his book The Crowd.