From BBC’s Chinese section, partially translated by CDT:

According to Beijing Morning News, The Beijing Public Security Bureau did a comprehensive survey earlier this year on rude language and behavior which citizens feel most abhorrent.

The Disciplinary Committee of Beijing Public Security Bureau printed a training manual for police officers. It also said that police officers will be punished if they continue to use uncivilized language or behavior on duty after July 31, 2007.

Here are some examples of language that is forbidden for police officers to use, according to the training manual:

When meeting visitors at the precinct:

* Hey, I am talking to you. Who the hell are you?

* Can you hear me? Are you deaf?

* It’s you again. Aren’t you tired of coming in here?

* We cannot help you with this matter. Go ask whomever you like about it.

When handling routine business with citizens:





* This is your own business. So what if you have to come here a few more times?

* You still have to wait even if it is urgent. We have rules here. Do you understand?

* Hurry up. Do you want to do this or not?

* It’s your problem that you did not have all the papers. No one can help you here.

* No means no. It does not need an explanation.

When meeting citizens reporting crimes:

* You want to file a case for such a tiny matter? Do you understand what the law is?

* You don’t look like such a good person yourself.

* Do you think you know better than me?

* You cannot even speak clearly, how can you file a report?

* Do you have evidence? If you don’t have evidence, what the hell are you reporting?

* I am investigating YOU. Do you have a problem with that?

When in mediation of conflict

* You both are making trouble? Let’s see who can make more trouble.

* If you keep on making trouble I will put all of you in jail. [Chinese Text]

Read also this commentary on Chinese Law Prof Blog:

The Beijing Public Security Bureau has decided to do something in response to citizen complaints about rudeness. From June 11 through July 31, it will conduct both open and undercover investigations into the attitude of officers dealing with the public, and issue warnings to those who are rude. From August 1, punishments will be imposed pursuant to the “Rules on Service by Public Security Window Units” (ÂÖ¨ÂÆâÊú∫ÂÖ≥Á™óÂè£Âçï‰ΩçÊúçÂä°ËßÑÂÆö) (i.e., sections interacting directly with the public), issued by the Ministry on Feb. 7, 2003. (I guess they weren’t being enforced very seriously before.)