Fliers Told to Lower Expectations – Shanghai Daily


From Shanghai Daily:

The food’s bad, the airport coffee costs too much, the in-flight service is terrible, the flight’s delayed and your suitcase got destroyed in transit – well, it’s your fault for having unrealistic expectations.

…In the past, Chinese airline passengers may have put up surly cabin crew, decrepit in-flight entertainment systems and unexplained delays where aircraft full of people are just left on the tarmac.

But lately they’ve fought back by refusing to leave planes until compensation is paid for late flights, storming runways in protest and breaking down locked doors when herded into lounges after unannounced diversions to remote airports. [Full Text]

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